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Beyond time limit to open a case
Thank you for contacting eBay customer service. My name is Andy, and I would be happy to help you today. From your email, I understand that you have still not received the 2×New Billiards Pool Snooker Cue Shooters 3 Fingers Glove Black bxz you purchased back in December. I am sorry to hear that you have not receieved the item you paid good money for. I would be happy to tlel you what your options are at this point.

It looks like 45 days have passed since you paid for the item. Unfortunately 45 days is the maximum amount of time allowed to open a case in the Resolution Center. According to our user agreement, we cannot hold the seller responsible for an item after 45 days. We understand that some situations can prevent a timely response, but please keep in mind that the time frame is for the benefit of both buyers and sellers, to make sure that all cases are decided within 45 days.

While you won't be able to open a case, there are things you can do. First, try contacting the seller directly. I see that you have been emailing the seller for a long time now, but have been unable to resolve this situation yet since they have not responded yet. I recommend giving them a call. Sometimes a simple conversation is the best way to work things out.